Customer Service Representative

Puerto Rico

Full Time

Entry Level

We are looking to hire a Customer Service Representative whose primary responsibility will be to proactively call our clients to check on how their case went or how it is currently progressing. Once the representative confirms that the client is satisfied with our services, they will kindly request that the client leave a Google review for our firm.
Key requirements and skills:

Excellent spoken English communication skills (clear, confident, and professional)
Strong interpersonal and empathetic skills, with the ability to build rapport quickly
Comfortable being on the phone for most of the workday
Highly organized, detail-oriented, and able to manage follow-ups
Able to work independently with minimal supervision
Customer-focused mindset with a positive and patient attitude

This role is ideal for someone who enjoys client interaction, has strong persuasion skills, and understands the importance of client satisfaction and online reputation management through platforms like Google.

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Do you posses a laptop, second monitor, headset and ethernet cable?*

Do you have a second source of power? (Generator, Battery Backup or Solar Panels)*

Are you fully Bilingual (English and Spanish)?*

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Rob Levine Law

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Customer Service Representative

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